FAQs
1. What types of products does MP Urban Co. offer?
We specialize in urban clothing that combines style and comfort. Our product range includes crew sweat jumpers, hoodies, youth hoodies, unisex air-layered crew sweaters, aprons, t-shirts, and hats.
2. What sizes are available?
We offer a wide range of sizes to ensure a perfect fit for everyone. Our clothing typically comes in sizes XS to XXL, while youth sizes vary from S to L. Be sure to check our size guide on each product page for detailed measurements.
3. How do I know which size to order?
We provide a detailed size guide on each product page to help you find the right fit.
4. What is the material used for your products?
Our products are made from high-quality materials like cotton, polyester blends, and air-layered fabrics. Each product page includes detailed information about the specific materials used.
5. Do you offer unisex products?
Yes, many of our products, including our air-layered crew sweaters and t-shirts, are designed to be unisex, offering a great fit and style for everyone.
6. How do I care for my MP Urban Co. apparel?
We recommend following the care instructions on the label of each garment to ensure its longevity. Typically, our clothing is machine washable on a gentle cycle with like colors. We also suggest air drying or tumble drying on low heat to maintain the quality of the fabric.
7. What are your shipping options?
We offer several shipping options, including Standard, Expedited, and Express Shipping. For more details on shipping rates and delivery times, please refer to our Shipping Policy.
8. Can I track my order?
Yes! Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.
9. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please visit our Returns & Exchanges Policy page for detailed instructions. Returns and exchanges are accepted within 30 days of purchase, provided the items are unworn, unwashed, and in their original condition.
10. Do you offer international shipping?
Currently, we only ship within the Australia. However, we are working on expanding our shipping services to include international destinations in the future.
11. Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased on our website. They make the perfect gift for anyone who loves stylish and comfortable clothing!
12. Do you offer any discounts or promotions?
Yes, we frequently offer discounts and promotions to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and offers!